Analysis of knowledge management implementation readiness in a technology services company

Prastyawan Aji Nugraha, Indra Budi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Knowledge is one of the most valuable assets for an organization. By managing existing knowledge, organizations can gain competitive advantage in competition with other organizations. Otherwise, if the existing knowledge within the organization is not properly managed, it can lead to losses such as loss of business opportunities, and the destruction of the organization due to lack of innovation so that knowledge management is required. In practice, knowledge management is not always successfully implemented by every organization. To be able to reduce the risk of failure in the effort of knowledge management, assessment of knowledge management readiness implementation is required in the organization. The purpose of this research is to know the readiness of knowledge management implementation and its factors that can be improved in the IT Service company. Aspects used in this research are Organization Culture, Organization Structure, IT Infrastructure, Individual Acceptance and Intention to be involved in KM Process. The methodology used in this study used a survey approach on 103 respondents with reliability and validity test in data processing and assessment of readiness and PLS for factor analysis. This research concludes that the company has reached level 4 or receptive readiness level. With a factor that significantly affects employees to be involved in the KM process are learning, business strategy, reward, IT uses, and effort expectancy.

Original languageEnglish
Title of host publicationProceeding - 2017 3rd International Conference on Science in Information Technology
Subtitle of host publicationTheory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
EditorsRafal Drezewski, Goutam Chakraborty, Shah Nazir, Lala Septem Riza, Ummi Raba'ah Hashim, Aji Prasetyo Wibawa, Yaya Wihardi, Andri Pranolo, Enjun Junaeti, Shi-Jinn Horng, Heui Seok Lim, Leonel Hernandez
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages602-607
Number of pages6
ISBN (Electronic)9781509058662
DOIs
Publication statusPublished - 12 Jan 2018
Event3rd International Conference on Science in Information Technology, ICSITech 2017 - Bandung, Indonesia
Duration: 25 Oct 201726 Oct 2017

Publication series

NameProceeding - 2017 3rd International Conference on Science in Information Technology: Theory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
Volume2018-January

Conference

Conference3rd International Conference on Science in Information Technology, ICSITech 2017
Country/TerritoryIndonesia
CityBandung
Period25/10/1726/10/17

Keywords

  • KM Process
  • KM Readiness
  • Knowledge Management
  • reliability and validity testing

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