TY - GEN
T1 - Analysis of intrinsic factors of mobile banking application users' continuance intention
T2 - 2nd International Conference on Informatics and Computing, ICIC 2017
AU - Jusuf, Muhammad Baharudin
AU - Utami, Nilamsari Putri
AU - Hidayanto, Achmad Nizar
AU - Shihab, Muhammad Rifki
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/7/2
Y1 - 2017/7/2
N2 - This study uses the extended Expectation Confirmation Model by adding a "new" variable, the users' perceived enjoyment into the model. The model is employed to identify intrinsic factors which affect users' continuance intention of mobile banking. Furthermore, this study attempts to examine whether the users' perceived enjoyment together with the intrinsic factors influence the continuance intention. There are two factors which are tested in this study: self-efficacy and familiarity. As much as 343 respondents participate in this study. Data from the respondents then analyzed by using the partial least square structural equation model (PLS-SEM) method with SmartPLS 3.0 as the software. This study finds that self-efficacy and familiarity give impacts on users' expectation confirmation and users' perceived enjoyment which lead to a higher users' continuance intention towards mobile banking application.
AB - This study uses the extended Expectation Confirmation Model by adding a "new" variable, the users' perceived enjoyment into the model. The model is employed to identify intrinsic factors which affect users' continuance intention of mobile banking. Furthermore, this study attempts to examine whether the users' perceived enjoyment together with the intrinsic factors influence the continuance intention. There are two factors which are tested in this study: self-efficacy and familiarity. As much as 343 respondents participate in this study. Data from the respondents then analyzed by using the partial least square structural equation model (PLS-SEM) method with SmartPLS 3.0 as the software. This study finds that self-efficacy and familiarity give impacts on users' expectation confirmation and users' perceived enjoyment which lead to a higher users' continuance intention towards mobile banking application.
KW - continuance intention
KW - expectation-confirmation model
KW - intrinsic
KW - mobile banking
KW - perceived enjoyment
UR - http://www.scopus.com/inward/record.url?scp=85047342907&partnerID=8YFLogxK
U2 - 10.1109/IAC.2017.8280589
DO - 10.1109/IAC.2017.8280589
M3 - Conference contribution
AN - SCOPUS:85047342907
T3 - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
SP - 1
EP - 6
BT - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 1 November 2017 through 3 November 2017
ER -