Analysis of intrinsic factors of mobile banking application users' continuance intention: An evaluation using an extended Expectation Confirmation Model

Muhammad Baharudin Jusuf, Nilamsari Putri Utami, Achmad Nizar Hidayanto, Muhammad Rifki Shihab

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

This study uses the extended Expectation Confirmation Model by adding a "new" variable, the users' perceived enjoyment into the model. The model is employed to identify intrinsic factors which affect users' continuance intention of mobile banking. Furthermore, this study attempts to examine whether the users' perceived enjoyment together with the intrinsic factors influence the continuance intention. There are two factors which are tested in this study: self-efficacy and familiarity. As much as 343 respondents participate in this study. Data from the respondents then analyzed by using the partial least square structural equation model (PLS-SEM) method with SmartPLS 3.0 as the software. This study finds that self-efficacy and familiarity give impacts on users' expectation confirmation and users' perceived enjoyment which lead to a higher users' continuance intention towards mobile banking application.

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781538629840
DOIs
Publication statusPublished - 2 Feb 2018
Event2nd International Conference on Informatics and Computing, ICIC 2017 - Jayapura, Papua, Indonesia
Duration: 1 Nov 20173 Nov 2017

Publication series

NameProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
Volume2018-January

Conference

Conference2nd International Conference on Informatics and Computing, ICIC 2017
CountryIndonesia
CityJayapura, Papua
Period1/11/173/11/17

Keywords

  • continuance intention
  • expectation-confirmation model
  • intrinsic
  • mobile banking
  • perceived enjoyment

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