@inproceedings{cdabd769835b405394814664f940b9af,
title = "Analysis of internal and external factors influencing user's knowledge sharing behavior on TMC polda metro Jaya's Twitter using theory of planned behavior",
abstract = "As the commitment of TMC (Traffic Management Centre) Polda Metro Jaya to create an orderly traffic area, Polda Metro Jaya provides interactive information to users for 24 hours per day through TMC Polda Metro Jaya's Twitter account (hereinafter referred to as TMC Polda's Twitter). To increase the effectiveness of knowledge sharing via TMC Polda's Twitter, we need to know the motivations of knowledge sharing behavior. This study investigates two-dimensional factors, which are the internal factors and external factors, that encourage users' activities to share knowledge via TMC Polda's Twitter. This study also adopts the theory of planned behavior (TPB) as a framework to understand the influence of attitudes toward knowledge sharing behavior. The respondents of this study are 416 followers of TMC Polda's Twitter. Structural equation modeling (SEM) with AMOS 22.0 tools was used to test this research. This study concludes that enjoyment in helping and information seeking are the internal factors that significantly influence the attitude of knowledge sharing, while only norm reciprocity that has positive significant influence on knowledge sharing behavior from the external factors.",
keywords = "AMOS, Account promotion, TPB, external factors, internal factors, knowledge collecting behavior, knowledge contributing behavior, knowledge sharing",
author = "Sari, {Annisa Monicha} and Hidayanto, {A. Nizar} and Betty Purwandari and Prahastiwi Utari and Solikin",
note = "Funding Information: This work was supported by Universitas Indonesia under PITTA Grant 2017 “Analysis of Factors Influencing Adoption of Smart Government to Improve Perfomance of Indonesian Government” (No: 399/UN2.R3.1/HKP.05.00/2017). We gratefully thank Faculty of Computer Science, Universitas Indonesia, for the support. Publisher Copyright: {\textcopyright} 2017 IEEE.; 2nd International Conference on Informatics and Computing, ICIC 2017 ; Conference date: 01-11-2017 Through 03-11-2017",
year = "2018",
month = feb,
day = "2",
doi = "10.1109/IAC.2017.8280631",
language = "English",
series = "Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "1--6",
booktitle = "Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017",
address = "United States",
}