TY - GEN
T1 - Analysis of implementation level and barriers in implementing quality management system ISO 9001 in electricity sector company
T2 - 2nd South American Conference on Industrial Engineering and Operations Management, IEOM 2021
AU - Hendarto, Wiwid Ari
AU - Kusumastuti, Ratih Dyah
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2021
Y1 - 2021
N2 - The purpose of this study is to analyse the implementation level of quality management system ISO 9001 in Electricity Sector Company in Indonesia, including the barriers during the implementation. Quantitative analysis is performed to determine the implementation level of ISO 9001 based on the seven quality management principles. The data in this descriptive study were obtained through a survey. A number of 84, out of 105 samples of PT ABC business units that are engaged in electricity generation, transmission, distribution, or supporting units in Indonesia participated in the survey. The questionnaire in the survey is developed based on previous studies and the quality management system standard. The results show that process approach, customer focus, evidence-based decision making, relationship management, leadership principle, and improvement have near to good implementation level, while engagement of people have a slightly good implementation level. The results also indicate that there are five main barriers in which were experienced during the implementation of ISO 9001, consisting of two behavioural and cultural barriers, two technical barriers, and one organizational barrier.
AB - The purpose of this study is to analyse the implementation level of quality management system ISO 9001 in Electricity Sector Company in Indonesia, including the barriers during the implementation. Quantitative analysis is performed to determine the implementation level of ISO 9001 based on the seven quality management principles. The data in this descriptive study were obtained through a survey. A number of 84, out of 105 samples of PT ABC business units that are engaged in electricity generation, transmission, distribution, or supporting units in Indonesia participated in the survey. The questionnaire in the survey is developed based on previous studies and the quality management system standard. The results show that process approach, customer focus, evidence-based decision making, relationship management, leadership principle, and improvement have near to good implementation level, while engagement of people have a slightly good implementation level. The results also indicate that there are five main barriers in which were experienced during the implementation of ISO 9001, consisting of two behavioural and cultural barriers, two technical barriers, and one organizational barrier.
KW - Barrier
KW - Electricity Company
KW - Implementation Level
KW - Indonesia
KW - ISO 9001
KW - Quality Management System
UR - http://www.scopus.com/inward/record.url?scp=85121122603&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85121122603
SN - 9781792361258
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1640
EP - 1649
BT - Proceedings of the International Conference on Industrial Engineering and Operations Management, 2021
PB - IEOM Society
Y2 - 5 April 2021 through 8 April 2021
ER -