Analysis of implementation level and barriers in implementing quality management system ISO 9001 in electricity sector company: A case of PT. ABC

Wiwid Ari Hendarto, Ratih Dyah Kusumastuti

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The purpose of this study is to analyse the implementation level of quality management system ISO 9001 in Electricity Sector Company in Indonesia, including the barriers during the implementation. Quantitative analysis is performed to determine the implementation level of ISO 9001 based on the seven quality management principles. The data in this descriptive study were obtained through a survey. A number of 84, out of 105 samples of PT ABC business units that are engaged in electricity generation, transmission, distribution, or supporting units in Indonesia participated in the survey. The questionnaire in the survey is developed based on previous studies and the quality management system standard. The results show that process approach, customer focus, evidence-based decision making, relationship management, leadership principle, and improvement have near to good implementation level, while engagement of people have a slightly good implementation level. The results also indicate that there are five main barriers in which were experienced during the implementation of ISO 9001, consisting of two behavioural and cultural barriers, two technical barriers, and one organizational barrier.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management, 2021
PublisherIEOM Society
Pages1640-1649
Number of pages10
ISBN (Print)9781792361258
Publication statusPublished - 2021
Event2nd South American Conference on Industrial Engineering and Operations Management, IEOM 2021 - Sao Paulo, Brazil
Duration: 5 Apr 20218 Apr 2021

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)2169-8767

Conference

Conference2nd South American Conference on Industrial Engineering and Operations Management, IEOM 2021
Country/TerritoryBrazil
CitySao Paulo
Period5/04/218/04/21

Keywords

  • Barrier
  • Electricity Company
  • Implementation Level
  • Indonesia
  • ISO 9001
  • Quality Management System

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