Analysis of factors that support the operational excellence intelecommunication-supporting companies

Yunita Sari Nendhya Susanti, M. Dachyar, Yadrifi

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


The growing of fierce competition between telecommunication-supporting companies has massively affected these companies in a way that these companies have to keep improving and increasing their qualities. Telecommunication-supporting companies should be able to do the analysis of the factors that support their operational excellence, so that the company will be able to compete with its competitors. Methods of Quality Function Deployment (QFD) is used to determine the customers demand and actions to be taken by the company to meet customer demand. Technical factors, as output of the QFD were then analyzed using the method of Failure Mode and Effect Analysis (FMEA) in terms of failure risk factors, effects and how to control, therefore the companies will be able to perform maintenance and perform at its optimum operational. The study produced analysis of the factors that support operational excellence in enterprise procurement of products and services supporting telecommunication. The main concern are the four technical factors with the greatest probability of failure, which are technical factors to adapt to new trends in operational and maintenance strategies, technical factors business processes redesign, technical factors sync with the strategy and design, and technical factors leaders establish appropriate and capable.

Original languageEnglish
Pages (from-to)35461-35465
Number of pages5
JournalInternational Journal of Applied Engineering Research
Issue number15
Publication statusPublished - 9 Sep 2015


  • Failure mode and effect analysis
  • Operational excellence
  • Quality function deployment
  • Telecommunication-supporting company


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