TY - GEN
T1 - Analysis of factors affecting the loyalty of using online health services
T2 - 11th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
AU - Zagita, Tengku Chavia
AU - Handayani, Putu Wuri
AU - Budi, Nur Fitriah Ayuning
PY - 2019/10
Y1 - 2019/10
N2 - This study aims to analyze the factors affecting the continuity intention and loyalty in using Alodokter services. This research uses quantitative approach with a total of 375 respondents who have used Alodokter at least once. The data is processed and analyzed using the Partial Least Square-Structural Equation Modelling (PLS-SEM) method and SmartPLS version 3 tools. The result of this study indicates that perceived usefulness, perceived ease of use, satisfaction, and trust in application affect continuance intention of using Alodokter services, as well as satisfaction and trust in application affect loyalty of using Alodokter services.
AB - This study aims to analyze the factors affecting the continuity intention and loyalty in using Alodokter services. This research uses quantitative approach with a total of 375 respondents who have used Alodokter at least once. The data is processed and analyzed using the Partial Least Square-Structural Equation Modelling (PLS-SEM) method and SmartPLS version 3 tools. The result of this study indicates that perceived usefulness, perceived ease of use, satisfaction, and trust in application affect continuance intention of using Alodokter services, as well as satisfaction and trust in application affect loyalty of using Alodokter services.
KW - Continuance intention
KW - Loyalty
KW - M-health
KW - Online health services
KW - PLS-SEM
UR - http://www.scopus.com/inward/record.url?scp=85081088241&partnerID=8YFLogxK
U2 - 10.1109/ICACSIS47736.2019.8979973
DO - 10.1109/ICACSIS47736.2019.8979973
M3 - Conference contribution
T3 - 2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
SP - 279
EP - 284
BT - 2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 12 October 2019 through 13 October 2019
ER -