Analysis of factors affecting the loyalty of using online health services: Case study of alodokter

Tengku Chavia Zagita, Putu Wuri Handayani, Nur Fitriah Ayuning Budi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

This study aims to analyze the factors affecting the continuity intention and loyalty in using Alodokter services. This research uses quantitative approach with a total of 375 respondents who have used Alodokter at least once. The data is processed and analyzed using the Partial Least Square-Structural Equation Modelling (PLS-SEM) method and SmartPLS version 3 tools. The result of this study indicates that perceived usefulness, perceived ease of use, satisfaction, and trust in application affect continuance intention of using Alodokter services, as well as satisfaction and trust in application affect loyalty of using Alodokter services.

Original languageEnglish
Title of host publication2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages279-284
Number of pages6
ISBN (Electronic)9781728152929
DOIs
Publication statusPublished - Oct 2019
Event11th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019 - Bali, Indonesia
Duration: 12 Oct 201913 Oct 2019

Publication series

Name2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019

Conference

Conference11th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019
Country/TerritoryIndonesia
CityBali
Period12/10/1913/10/19

Keywords

  • Continuance intention
  • Loyalty
  • M-health
  • Online health services
  • PLS-SEM

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