Analysis of Extended Enterprise Implementation in E-Commerce Business Model Case Study PT. XYZ

Bravyto Takwa Pangukir, Muhammad Rifki Shihab, Bambang Parikenan, Faiz Kautsar, Kevin Christian

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

XYZ is one of the online marketplace businesses in Indonesia that applied extended enterprise to support its business processes. This study aimed to find out how the application of extended enterprise carried out by XYZ and its partners. The capabilities, benefits, and challenges faced by XYZ in implementing this extended enterprise were analyzed. This research also formulate recommendations for the improvement of XYZ's extended enterprise. The qualitative methodology used in this study. Data collected based on observations, interviews, and literature studies which mapped to list out challenges based on factors of the extended enterprise and ABC model to show recommendations. The results of this study indicate several challenges faced, such as information mismatch, lack of service standards by partners, and differences in work culture between partners and XYZ. Recommendations that given include the provision of tools and support systems, establishing SLAs with partners, and the application of knowledge sharing between the organization's business units.

Original languageEnglish
Title of host publicationProceedings - 2020 6th International Conference on Science and Technology, ICST 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728194721
DOIs
Publication statusPublished - 17 Mar 2022
Event6th International Conference on Science and Technology, ICST 2020 - Yogyakarta, Indonesia
Duration: 7 Sep 20208 Sep 2020

Publication series

NameProceedings - 2020 6th International Conference on Science and Technology, ICST 2020

Conference

Conference6th International Conference on Science and Technology, ICST 2020
Country/TerritoryIndonesia
CityYogyakarta
Period7/09/208/09/20

Keywords

  • ABC model
  • business model
  • collaboration
  • e-commerce
  • extended enterprise

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