TY - GEN
T1 - Analysis of Extended Enterprise Implementation in E-Commerce Business Model Case Study PT. XYZ
AU - Pangukir, Bravyto Takwa
AU - Shihab, Muhammad Rifki
AU - Parikenan, Bambang
AU - Kautsar, Faiz
AU - Christian, Kevin
N1 - Funding Information:
The main activity of XYZ is to continuously develop products in the form of the XYZ application which is the main platform for transaction users. Also, XYZ develops tools to support product development for XYZ itself, such as platforms for deployment, monitoring, database analytics, dashboard alerting, and others. To support the main activities of the XYZ, XYZ is supported by several main resources, namely human resources, physical and intellectual assets, and financial assets in the form of internal capital from XYZ or investors. XYZ also collaborates with several partners to support the business processes of XYZ. The main partners of XYZ include official brand products, courier services, online shops, virtual products, payment channels, and XYZ partners as offline to online transactions. XYZ's cost structure covers the cost of procuring and maintaining physical assets and intellectual assets, marketing costs and costs related to employee operations. On the other hand, the main income from XYZ is obtained from fees or wages for the results of several partners from XYZ, XYZ also gets income from costs incurred by users to subscribe to premium user features or priority seller.
Publisher Copyright:
© 2020 IEEE.
PY - 2022/3/17
Y1 - 2022/3/17
N2 - XYZ is one of the online marketplace businesses in Indonesia that applied extended enterprise to support its business processes. This study aimed to find out how the application of extended enterprise carried out by XYZ and its partners. The capabilities, benefits, and challenges faced by XYZ in implementing this extended enterprise were analyzed. This research also formulate recommendations for the improvement of XYZ's extended enterprise. The qualitative methodology used in this study. Data collected based on observations, interviews, and literature studies which mapped to list out challenges based on factors of the extended enterprise and ABC model to show recommendations. The results of this study indicate several challenges faced, such as information mismatch, lack of service standards by partners, and differences in work culture between partners and XYZ. Recommendations that given include the provision of tools and support systems, establishing SLAs with partners, and the application of knowledge sharing between the organization's business units.
AB - XYZ is one of the online marketplace businesses in Indonesia that applied extended enterprise to support its business processes. This study aimed to find out how the application of extended enterprise carried out by XYZ and its partners. The capabilities, benefits, and challenges faced by XYZ in implementing this extended enterprise were analyzed. This research also formulate recommendations for the improvement of XYZ's extended enterprise. The qualitative methodology used in this study. Data collected based on observations, interviews, and literature studies which mapped to list out challenges based on factors of the extended enterprise and ABC model to show recommendations. The results of this study indicate several challenges faced, such as information mismatch, lack of service standards by partners, and differences in work culture between partners and XYZ. Recommendations that given include the provision of tools and support systems, establishing SLAs with partners, and the application of knowledge sharing between the organization's business units.
KW - ABC model
KW - business model
KW - collaboration
KW - e-commerce
KW - extended enterprise
UR - http://www.scopus.com/inward/record.url?scp=85128337854&partnerID=8YFLogxK
U2 - 10.1109/ICST50505.2020.9732892
DO - 10.1109/ICST50505.2020.9732892
M3 - Conference contribution
AN - SCOPUS:85128337854
T3 - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
BT - Proceedings - 2020 6th International Conference on Science and Technology, ICST 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 6th International Conference on Science and Technology, ICST 2020
Y2 - 7 September 2020 through 8 September 2020
ER -
