TY - JOUR
T1 - Analysis of Environmental Friendly Library Based on the Satisfaction and Service Quality
T2 - 5th International Conferences on Geological, Geographical, Aerospaces and Earth Sciences 2017, AeroEarth 2017
AU - Herdiansyah, Herdis
AU - Utama, Andre Satriya
AU - Safruddin,
AU - Hidayat, Heri
AU - Zuliana Irawan, Angga Gema
AU - Tjandra Muliawan, R. Immanuel
AU - Pratiwi, Diana Mutia
N1 - Publisher Copyright:
© Published under licence by IOP Publishing Ltd.
PY - 2017/10/30
Y1 - 2017/10/30
N2 - One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, "X" library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.
AB - One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, "X" library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.
KW - environmentally friendly
KW - library
KW - library
KW - service quality
KW - user satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85033214601&partnerID=8YFLogxK
U2 - 10.1088/1755-1315/88/1/012030
DO - 10.1088/1755-1315/88/1/012030
M3 - Conference article
AN - SCOPUS:85033214601
VL - 88
JO - IOP Conference Series: Earth and Environmental Science
JF - IOP Conference Series: Earth and Environmental Science
SN - 1755-1307
IS - 1
M1 - 012030
Y2 - 20 May 2017 through 21 May 2017
ER -