Analysis of Environmental Friendly Library Based on the Satisfaction and Service Quality: Study at Library "x"

Herdis Herdiansyah, Andre Satriya Utama, Safruddin, Heri Hidayat, Angga Gema Zuliana Irawan, R. Immanuel Tjandra Muliawan, Diana Mutia Pratiwi

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, "X" library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.

Original languageEnglish
Article number012030
JournalIOP Conference Series: Earth and Environmental Science
Issue number1
Publication statusPublished - 30 Oct 2017
Event5th International Conferences on Geological, Geographical, Aerospaces and Earth Sciences 2017, AeroEarth 2017 - Kuta, Bali, Indonesia
Duration: 20 May 201721 May 2017


  • environmentally friendly
  • library
  • library
  • service quality
  • user satisfaction


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