TY - GEN
T1 - Analysis of Employee Attendance Mobile Application Problems Based on User Reviews
T2 - 1st International Conference on Information System and Information Technology, ICISIT 2022
AU - Ariyanto, Novy
AU - Taufiq, Nur Fajar
AU - Arief, Assaf
AU - Sensuse, Dana Indra
N1 - Funding Information:
This study received funding from National Research and Innovation Agency Republic of Indonesia. And also, we would like to thank the Faculty of Computer Science, University of Indonesia for the support.
Publisher Copyright:
© 2022 IEEE.
PY - 2022
Y1 - 2022
N2 - E-government is a government administration that utilizes information and communication technology to provide services to its users. Civil Servants who are one of the E-government users are obliged to be an example in the implementation and use of its. One application of E-government for civil servants is a mobile presence application called Face Biometric Location Authentication (FABIOLA). It is used by employees of Agency for the Assessment and Application of Technology. The application had been downloaded more than 5000 times with a 4-star rating on Google Playstore. Although it has received a fairly good rating, this cannot be used as a reference because there are still many negative reviews. To identify the problem, a text mining methodology and association rules are used. From the results of text mining analysis, several aspects of problems related to applications are aplikasi, foto, gagal, android, and absen. From these 5 aspects, association rules were carried out to facilitate fishbone analysis. From the results of the fishbone analysis, several solutions to the problem are proposed: Application reengineering, the use of a stable internet connection, following the appropriate usage steps, and fulfilling the application preinstallation requirements.
AB - E-government is a government administration that utilizes information and communication technology to provide services to its users. Civil Servants who are one of the E-government users are obliged to be an example in the implementation and use of its. One application of E-government for civil servants is a mobile presence application called Face Biometric Location Authentication (FABIOLA). It is used by employees of Agency for the Assessment and Application of Technology. The application had been downloaded more than 5000 times with a 4-star rating on Google Playstore. Although it has received a fairly good rating, this cannot be used as a reference because there are still many negative reviews. To identify the problem, a text mining methodology and association rules are used. From the results of text mining analysis, several aspects of problems related to applications are aplikasi, foto, gagal, android, and absen. From these 5 aspects, association rules were carried out to facilitate fishbone analysis. From the results of the fishbone analysis, several solutions to the problem are proposed: Application reengineering, the use of a stable internet connection, following the appropriate usage steps, and fulfilling the application preinstallation requirements.
KW - association rules
KW - attendance mobile application
KW - fishbone diagram
KW - text mining
UR - http://www.scopus.com/inward/record.url?scp=85138699091&partnerID=8YFLogxK
U2 - 10.1109/ICISIT54091.2022.9872914
DO - 10.1109/ICISIT54091.2022.9872914
M3 - Conference contribution
AN - SCOPUS:85138699091
T3 - 2022 1st International Conference on Information System and Information Technology, ICISIT 2022
SP - 249
EP - 254
BT - 2022 1st International Conference on Information System and Information Technology, ICISIT 2022
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 27 July 2022 through 28 July 2022
ER -