Analysis of Access Private Network Corporate using DEMATEL Method

Fitra Ilham, Muhamad Asvial

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

With the evolution of the telecommunications industry and the appearance of new players who provide digital services, telecommunications service companies can see opportunities to adapt to market requirements on an industrial scale. In Indonesia, internet growth is increasing yearly regarding data users and services consumption. PT XYZ is one of the Indonesian multinational operators from several existing Business-to-Business (B2B) businesses in B2B, whose name is APN products can be developed so that they get opportunities and challenges in terms of industry requirements. The primary purpose of this paper is to analyze the cause-effect Key Performance Indicators as a measurement in Access Private network. These causes and effects will provide conclusions for the company regarding APN products using the Decision- Making Trial and Evaluation Laboratory (DEMATEL) method. The absence of systematic measurement of the quality of these services demands that PT XYZ monitor and evaluate several critical product parameters that help top management to improve their long-term business requirements and competitive factors. The Decision-Making Trial and Evaluation Laboratory (DEMATEL) method for implementation in APN can monitor operational parameters to evaluate the segmentation of several factors which have implications as Critical Factors of Success (CFS). The result studies APN services to consider the criteria influencing PDP active, PDP SR, and IP-pool factors in decision making.

Original languageEnglish
Title of host publicationProceedings - 2022 9th International Conference on Information Technology, Computer and Electrical Engineering, ICITACEE 2022
EditorsTeguh Prakoso, Munawar Agus Riyadi, M. Arfan, Yosua Alvin Adi Soetrisno, Hadha Afrisal
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages154-158
Number of pages5
ISBN (Electronic)9781665471480
DOIs
Publication statusPublished - 2022
Event9th International Conference on Information Technology, Computer and Electrical Engineering, ICITACEE 2022 - Semarang, Indonesia
Duration: 25 Aug 202226 Aug 2022

Publication series

NameProceedings - 2022 9th International Conference on Information Technology, Computer and Electrical Engineering, ICITACEE 2022

Conference

Conference9th International Conference on Information Technology, Computer and Electrical Engineering, ICITACEE 2022
Country/TerritoryIndonesia
CitySemarang
Period25/08/2226/08/22

Keywords

  • APN
  • B2B
  • CFS
  • DEMATEL

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