TY - GEN
T1 - An Integrated Job-Demand-Resources and Conservation of Resources Model
T2 - 4th Asia Pacific Conference on Research in Industrial and Systems Engineering: Building Business Resilience to Face the Challenge in Pandemic Era, APCORISE 2021
AU - Pratiwi, Julia
AU - Suzianti, Amalia
AU - Puspasari, Maya Arlini
N1 - Funding Information:
This research was supported by the University of Indonesia. All data for this research were collected from Journal literature, Bank institutions, and Banking workers and processed in the Department of Industrial Engineering, University of Indonesia
Funding Information:
This research was supported by the University of Indonesia. All data for this research were collected from Journal literature, Bank institutions, and Banking workers and processed in the Department of Industrial Engineering, University of Indonesia.
Publisher Copyright:
© 2021 ACM.
PY - 2021/5/25
Y1 - 2021/5/25
N2 - Banking institutions play an important role for economic growth in a country. Particularly in Indonesia, based on data compiled from the Otoritas Jasa Keuangan (OJK), the ratio of Banking assets to Gross Domestic Product (GDP) is 55.01% in 2019, where this value continues to be increased to improve the Indonesian economy. In addition, this percentage is still lower than in other countries such as Malaysia, Thailand and Singapore which can reach 110%. In its efforts, building and maintaining good relationships with new and existing customers is a way to build Customer's trust on the Bank. The speed and accuracy of service from banking workers plays an important role. Regarding this, several studies have been carried out on banking workers, and studies show that banking workers are one of the workers who are vulnerable to experiencing stress and stress in their work. And the study also revealed that the financial sector industry is included in the industry with a high level of worker stress, namely 76%. On the other hand, the success of a company can be seen from the quantity and quality that the company produces, or the productivity of the company. Therefore, this study develops a conceptual framework to analyze the productivity of workers in financial sector by integrating the Job-Demand-Resources and Conservation of Resources Model. This integrated model examines whether the personality of individual workers has a significant effect on company productivity in the banking sector. Using SEM-PLS Method, the hypothesis testing indicates that instability has the biggest effect on company productivity.
AB - Banking institutions play an important role for economic growth in a country. Particularly in Indonesia, based on data compiled from the Otoritas Jasa Keuangan (OJK), the ratio of Banking assets to Gross Domestic Product (GDP) is 55.01% in 2019, where this value continues to be increased to improve the Indonesian economy. In addition, this percentage is still lower than in other countries such as Malaysia, Thailand and Singapore which can reach 110%. In its efforts, building and maintaining good relationships with new and existing customers is a way to build Customer's trust on the Bank. The speed and accuracy of service from banking workers plays an important role. Regarding this, several studies have been carried out on banking workers, and studies show that banking workers are one of the workers who are vulnerable to experiencing stress and stress in their work. And the study also revealed that the financial sector industry is included in the industry with a high level of worker stress, namely 76%. On the other hand, the success of a company can be seen from the quantity and quality that the company produces, or the productivity of the company. Therefore, this study develops a conceptual framework to analyze the productivity of workers in financial sector by integrating the Job-Demand-Resources and Conservation of Resources Model. This integrated model examines whether the personality of individual workers has a significant effect on company productivity in the banking sector. Using SEM-PLS Method, the hypothesis testing indicates that instability has the biggest effect on company productivity.
UR - http://www.scopus.com/inward/record.url?scp=85143893916&partnerID=8YFLogxK
U2 - 10.1145/3468013.3468635
DO - 10.1145/3468013.3468635
M3 - Conference contribution
AN - SCOPUS:85143893916
T3 - ACM International Conference Proceeding Series
SP - 425
EP - 430
BT - Proceedings of the 4th Asia Pacific Conference on Research in Industrial and Systems Engineering
PB - Association for Computing Machinery
Y2 - 25 May 2021
ER -
