An application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model for understanding patient perceptions on using hospital mobile application

Objective: This study to identify the determinants of patients’ intention to use mobile hospital applications by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Method: This cross-sectional study was conducted in two hospitals in Bekasi, Indonesia. A total of 148 respondents took part in this study. The questionnaire has been developed based on the UTAUT model. Results: Several measured variables were associated with the hospital mobile app intention use, including satisfied in using the app (OR: 2.21), perceived benefit that the use of the app can save time (OR: 2.62), easiness of the use of the app (OR: 4.07), easiness in learning the app (OR: 2.95), perceived benefit that the use of the app can speed up the administration process (OR: 3.05) and the fast speed of the application (OR: 2.62). Conclusion: The study implies that hospital managers should pay attention so that they enable patients to use it properly.