Adoption of Design Thinking, Agile Software Development and Co-creation: A Qualitative Study towards Digital Banking Innovation Success

Elisa Indriasari, Harjanto Prabowo, Ford Lumban Gaol, Betty Purwandari

Research output: Contribution to journalArticlepeer-review

Abstract

Digitalization in the financial sector challenges banking institutions to develop new methods of innovation processes by incorporating current concepts such as design thinking (DT), agile software development (ASD), and co-creation. This qualitative study is based on empirical research conducted at three Indonesian banks. Semi-structured interviews with three IT executives and a questioner of 31 middle managers participating in digital banking efforts were used to gather data. A Systematic Literature Review based on Kitchenheim processes generates keywords in the VOS Viewer software. NVIVO 12 qualitative software is employed to aid data analysis for illustrating the process integration. The research's contribution is identified, including process integration, obstacles, potential solutions, and enhanced framework on adopting DT, ASD, and Co-creation.

Original languageEnglish
Pages (from-to)111-128
Number of pages18
JournalInternational Journal of Emerging Technology and Advanced Engineering
Volume12
Issue number1
DOIs
Publication statusPublished - Jan 2022

Keywords

  • Agile software development
  • Co-creation
  • Design thinking
  • Innovation

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