TY - JOUR
T1 - Adoption of Design Thinking, Agile Software Development and Co-creation
T2 - A Qualitative Study towards Digital Banking Innovation Success
AU - Indriasari, Elisa
AU - Prabowo, Harjanto
AU - Gaol, Ford Lumban
AU - Purwandari, Betty
N1 - Publisher Copyright:
© 2022 IJETAE Publication House. All Rights Reserved.
PY - 2022/1
Y1 - 2022/1
N2 - Digitalization in the financial sector challenges banking institutions to develop new methods of innovation processes by incorporating current concepts such as design thinking (DT), agile software development (ASD), and co-creation. This qualitative study is based on empirical research conducted at three Indonesian banks. Semi-structured interviews with three IT executives and a questioner of 31 middle managers participating in digital banking efforts were used to gather data. A Systematic Literature Review based on Kitchenheim processes generates keywords in the VOS Viewer software. NVIVO 12 qualitative software is employed to aid data analysis for illustrating the process integration. The research's contribution is identified, including process integration, obstacles, potential solutions, and enhanced framework on adopting DT, ASD, and Co-creation.
AB - Digitalization in the financial sector challenges banking institutions to develop new methods of innovation processes by incorporating current concepts such as design thinking (DT), agile software development (ASD), and co-creation. This qualitative study is based on empirical research conducted at three Indonesian banks. Semi-structured interviews with three IT executives and a questioner of 31 middle managers participating in digital banking efforts were used to gather data. A Systematic Literature Review based on Kitchenheim processes generates keywords in the VOS Viewer software. NVIVO 12 qualitative software is employed to aid data analysis for illustrating the process integration. The research's contribution is identified, including process integration, obstacles, potential solutions, and enhanced framework on adopting DT, ASD, and Co-creation.
KW - Agile software development
KW - Co-creation
KW - Design thinking
KW - Innovation
UR - http://www.scopus.com/inward/record.url?scp=85124068280&partnerID=8YFLogxK
U2 - 10.46338/IJETAE0122_11
DO - 10.46338/IJETAE0122_11
M3 - Article
AN - SCOPUS:85124068280
SN - 2250-2459
VL - 12
SP - 111
EP - 128
JO - International Journal of Emerging Technology and Advanced Engineering
JF - International Journal of Emerging Technology and Advanced Engineering
IS - 1
ER -