TY - GEN
T1 - Adoption factors of e-government services in Indonesia
AU - Sukmasetya, Pristi
AU - Purwandari, Betty
AU - Kumaralalita, Larastri
AU - Juraida, Erni
PY - 2018/10/1
Y1 - 2018/10/1
N2 - Governments around the world are working continuously in order to improve services for their citizens. However, the success of these initiatives is dependent not only on the government support but also on the citizens' willingness to use these services. To implement e-government successfully, it is important to determine the factors related to its adoption. This paper examines the adoption factors of e-government services in the entire world, then validate with current research in Indonesia. To identify the adoption factor we use meta-ethnography combining with desk research methodology. In this context, these papers describe and find the influencing adoption factors e-government service in Indonesia. We found 40 studies from journal articles and conference paper that obtain 272 concepts of adoption factors from it. After we reduce and found the similarity between the concepts now we have 96 lists of adoption factors. Those 96 lists of adoption factors are divided into eightdomains i.e. perceived of citizen, government support, technological support, organizational structure, technological acceptance, human resources, other stakeholder support, and culture, and there should become consideration in e-Government service implementation in Indonesia.
AB - Governments around the world are working continuously in order to improve services for their citizens. However, the success of these initiatives is dependent not only on the government support but also on the citizens' willingness to use these services. To implement e-government successfully, it is important to determine the factors related to its adoption. This paper examines the adoption factors of e-government services in the entire world, then validate with current research in Indonesia. To identify the adoption factor we use meta-ethnography combining with desk research methodology. In this context, these papers describe and find the influencing adoption factors e-government service in Indonesia. We found 40 studies from journal articles and conference paper that obtain 272 concepts of adoption factors from it. After we reduce and found the similarity between the concepts now we have 96 lists of adoption factors. Those 96 lists of adoption factors are divided into eightdomains i.e. perceived of citizen, government support, technological support, organizational structure, technological acceptance, human resources, other stakeholder support, and culture, and there should become consideration in e-Government service implementation in Indonesia.
KW - Adoption factors
KW - E-government
KW - Meta-ethnography
UR - http://www.scopus.com/inward/record.url?scp=85070828429&partnerID=8YFLogxK
U2 - 10.1109/IAC.2018.8780477
DO - 10.1109/IAC.2018.8780477
M3 - Conference contribution
T3 - Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
BT - Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 3rd International Conference on Informatics and Computing, ICIC 2018
Y2 - 17 October 2018 through 18 October 2018
ER -