Adoption factors of e-government services in Indonesia

Pristi Sukmasetya, Betty Purwandari, Larastri Kumaralalita, Erni Juraida

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Governments around the world are working continuously in order to improve services for their citizens. However, the success of these initiatives is dependent not only on the government support but also on the citizens' willingness to use these services. To implement e-government successfully, it is important to determine the factors related to its adoption. This paper examines the adoption factors of e-government services in the entire world, then validate with current research in Indonesia. To identify the adoption factor we use meta-ethnography combining with desk research methodology. In this context, these papers describe and find the influencing adoption factors e-government service in Indonesia. We found 40 studies from journal articles and conference paper that obtain 272 concepts of adoption factors from it. After we reduce and found the similarity between the concepts now we have 96 lists of adoption factors. Those 96 lists of adoption factors are divided into eightdomains i.e. perceived of citizen, government support, technological support, organizational structure, technological acceptance, human resources, other stakeholder support, and culture, and there should become consideration in e-Government service implementation in Indonesia.

Original languageEnglish
Title of host publicationProceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781538669204
DOIs
Publication statusPublished - 1 Oct 2018
Event3rd International Conference on Informatics and Computing, ICIC 2018 - Palembang, Indonesia
Duration: 17 Oct 201818 Oct 2018

Publication series

NameProceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018

Conference

Conference3rd International Conference on Informatics and Computing, ICIC 2018
CountryIndonesia
CityPalembang
Period17/10/1818/10/18

Keywords

  • Adoption factors
  • E-government
  • Meta-ethnography

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