TY - GEN
T1 - Adapting the User-Centered Cognitive Walkthrough (UC-CW) for Assessing the User Experience of Smart Regency Mobile-Apps Service in Indonesia
AU - Kisnu Darmawan, Aang
AU - Oranova Siahaan, Daniel
AU - Dwi Susanto, Tony
AU - Nizar Hidayanto, Achmad
AU - Subiyakto, A'Ang
AU - Yulianto, Tony
N1 - Funding Information:
ACKNOWLEDGMENT Confirmation, the Ministry of Science, Technology supported this research and Higher Education of the Republic of Indonesia. With No. 039/SP2H/LT-MONO/LL7/2020, the study was carried out in collaboration with the University's Collaborative Research System.
Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Because the number of districts in Indonesia is four times that of cities, regency development requires serious consideration. However, very few studies are still available to explore districts from an ICT utility management perspective. This study aims to evaluate the user experience of a mobile-based smart regency application used in regencies. The method used is the User-Centered Cognitive Walkthrough (UC-CW), an enhanced Cognitive Walkthrough (CW) method. In this user experience evaluation method, the evaluator gives scenario-based tasks and several questions to mobile-App users to find problems that interfere with the learning process. This method is suitable for use on systems that have just been released because it can explore users' cognitive processes when using the system. Respondents in the study were ten users of mobile-based smart regency applications. The results show that many problematic features or functions cannot be used, or the data is still empty. This study contributes to the evaluation recommendations of user experience and provides input for application developers and policymakers to pay more attention to the factors that affect the user experience of smart regency application users in the regions.
AB - Because the number of districts in Indonesia is four times that of cities, regency development requires serious consideration. However, very few studies are still available to explore districts from an ICT utility management perspective. This study aims to evaluate the user experience of a mobile-based smart regency application used in regencies. The method used is the User-Centered Cognitive Walkthrough (UC-CW), an enhanced Cognitive Walkthrough (CW) method. In this user experience evaluation method, the evaluator gives scenario-based tasks and several questions to mobile-App users to find problems that interfere with the learning process. This method is suitable for use on systems that have just been released because it can explore users' cognitive processes when using the system. Respondents in the study were ten users of mobile-based smart regency applications. The results show that many problematic features or functions cannot be used, or the data is still empty. This study contributes to the evaluation recommendations of user experience and provides input for application developers and policymakers to pay more attention to the factors that affect the user experience of smart regency application users in the regions.
KW - smart regency
KW - user experience
KW - user-centered cognitive walkthrough
UR - http://www.scopus.com/inward/record.url?scp=85123679138&partnerID=8YFLogxK
U2 - 10.1109/ICIC54025.2021.9632930
DO - 10.1109/ICIC54025.2021.9632930
M3 - Conference contribution
AN - SCOPUS:85123679138
T3 - 2021 6th International Conference on Informatics and Computing, ICIC 2021
BT - 2021 6th International Conference on Informatics and Computing, ICIC 2021
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 6th International Conference on Informatics and Computing, ICIC 2021
Y2 - 3 November 2021 through 4 November 2021
ER -