Acoustic Shock Among Call Center Workers and Administrative Workers at PT Y, Jakarta

Call center workers are more vulnerable to suffer from acoustic shock than administrative workers. The aim of this study was to know the prevalence of acoustic shock among call center workers compared to administrative workers at PT Y, and its correlated factors. This study used an analytical-comparative-cross sectional design with ratio 1:1. Data were gathered by filling the questionnaire and physical examination of each respondents, measurement of background noise at the workplace, and observation of working procedure among call center group. The measurement of background noise at call center room indicated 64.49 dB, meanwhile at administrative rooms showed 63.98 dB and 62.54 dB levels. As many as 12 people (38.7%) among 22 call center respondents suffered from acoustic shocks, while there were 19 people (61.3%) among the administrative respondents. Call center workers at PT Y were less vulnerable as many as 5.26 times to have acoustic shock compared to administrative workers (p 0.02; OR 0.19; 95%CI 0.04-0.83)