TY - GEN
T1 - A systematic literature review of business process improvement
AU - Pratama, Ardye Amando
AU - Sensuse, Dana Indra
AU - Noprisson, Handrie
PY - 2018/1/23
Y1 - 2018/1/23
N2 - Business process is set of activities that define how to achieve organizational goals and also produces outputs that deliver value to customers. Business process improvement is very important to make the organization better, more competitive and successful. In recent year, business process improvement has noticed by researchers. In this study, we will provide a systematic literature review from 2011 until 2017. We used Kitchenham and Charter method to conduct a systematic literature review. Data source such as IEEE, ScienceDirect, ProQuest and SpringerLink used to obtain literature. We obtained 39 papers from 67 papers to complete this research. This systematic literature review conducted to see the research trend on the topics of business process improvement from the last few years, approaches and methods used in business process improvement.
AB - Business process is set of activities that define how to achieve organizational goals and also produces outputs that deliver value to customers. Business process improvement is very important to make the organization better, more competitive and successful. In recent year, business process improvement has noticed by researchers. In this study, we will provide a systematic literature review from 2011 until 2017. We used Kitchenham and Charter method to conduct a systematic literature review. Data source such as IEEE, ScienceDirect, ProQuest and SpringerLink used to obtain literature. We obtained 39 papers from 67 papers to complete this research. This systematic literature review conducted to see the research trend on the topics of business process improvement from the last few years, approaches and methods used in business process improvement.
KW - business process improvement
KW - systematic literature review
UR - http://www.scopus.com/inward/record.url?scp=85050591480&partnerID=8YFLogxK
U2 - 10.1109/ICITSI.2017.8267913
DO - 10.1109/ICITSI.2017.8267913
M3 - Conference contribution
T3 - 2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
SP - 26
EP - 31
BT - 2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 4th International Conference on Information Technology Systems and Innovation, ICITSI 2017
Y2 - 23 October 2017 through 24 October 2017
ER -