A systematic literature review of business process improvement

Ardye Amando Pratama, Dana Indra Sensuse, Handrie Noprisson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Business process is set of activities that define how to achieve organizational goals and also produces outputs that deliver value to customers. Business process improvement is very important to make the organization better, more competitive and successful. In recent year, business process improvement has noticed by researchers. In this study, we will provide a systematic literature review from 2011 until 2017. We used Kitchenham and Charter method to conduct a systematic literature review. Data source such as IEEE, ScienceDirect, ProQuest and SpringerLink used to obtain literature. We obtained 39 papers from 67 papers to complete this research. This systematic literature review conducted to see the research trend on the topics of business process improvement from the last few years, approaches and methods used in business process improvement.

Original languageEnglish
Title of host publication2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages26-31
Number of pages6
ISBN (Electronic)9781538631003
DOIs
Publication statusPublished - 23 Jan 2018
Event4th International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Bandung, Indonesia
Duration: 23 Oct 201724 Oct 2017

Publication series

Name2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
Volume2018-January

Conference

Conference4th International Conference on Information Technology Systems and Innovation, ICITSI 2017
Country/TerritoryIndonesia
CityBandung
Period23/10/1724/10/17

Keywords

  • business process improvement
  • systematic literature review

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