A study to improve enterprise resources planning post-implementation in Indonesian industries

M. Dachyar, Yuda Prawira

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Enterprise Resource Planning (ERP) is a system widely implemented as the backbone in many services and manufacturing industries. At the post-implementation stage, real challenges arise and more critical risks can occur. Unwanted risks in ERP post-implementation can change the initial success of ERP to failure and can also lead to bankruptcy of company’s business. The purpose of this study is to assess risk and establish a risk control on post-implementation of ERP in Indonesian industries. This study uses the Define-Measure-Analyze-Improve-Control (DMAIC) approach, Failure Mode and Effect Analysis (FMEA), Performance Evaluation Matrix (PEM), and Quality Function Deployment (QFD) method that involve two expert opinions, 68 respondents. The results of study showed 20 risks beyond the performance zone. QFD method resulted in 5 risk control priorities on ERP post-implementation.

Original languageEnglish
Title of host publicationKnowledge, Service, Tourism and Hospitality - Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality, SERVE 2015
EditorsFord Lumban Gaol, Fonny Hutagalung, Abd Razak Zakaria, Zuwati Hasim
PublisherCRC Press/Balkema
Pages227-232
Number of pages6
ISBN (Print)9781138029200
Publication statusPublished - 1 Jan 2016
Event3rd International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality, SERVE 2015 - Bandung, Indonesia
Duration: 1 Aug 20152 Aug 2015

Publication series

NameKnowledge, Service, Tourism and Hospitality - Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality, SERVE 2015

Conference

Conference3rd International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality, SERVE 2015
CountryIndonesia
CityBandung
Period1/08/152/08/15

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