A Review of E-Logistics Model From Consumer Satisfaction and Information Technology Perspective

Muhammad Luthfir Rahman, Elkaf Fahrezi Soebianto Putra, Dana Indra Sensuse, Ryan Randy Suryono, Kautsarina

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The worldwide logistics company is beginning to shift from the traditional logistics business model into the E-Logistics business model that benefits digitalization and Information Communication Technology. The implementation of e-logistics can be cost-effective in planning, booking, management, billing, route planning, and track and trace area. For the successful implementation of e-logistics, a success factor of E-logistics needs to be studied to reach efficient and effective E-Logistics implementation. The purpose of this study is to identify the driving factor in e-logistics from a consumer and information technology perspective and propose an e-logistics conceptual model from the consumer and information technology perspective. This study uses a Systematic Literature Review and identifies driving factors of e-logistics: Low Distribution Charges, Low Transit Time, Effective Information Flow, Higher Business Safety, Faster Order Fulfillment, E-Payment, E-Traceability, E-Procurement, E-Collaboration, Website Design, Consumer Satisfaction, and Information Technology. This study also proposed the conceptual model.

Original languageEnglish
Title of host publicationProceeding - 2021 2nd International Conference on ICT for Rural Development, IC-ICTRuDev 2021
EditorsKasmad Ariansyah, Emyana Ruth Eritha Sirait, Riva'atul Adaniah Wahab
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665433754
DOIs
Publication statusPublished - 2021
Event2nd International Conference on ICT for Rural Development, IC-ICTRuDev 2021 - Virtual, Online, Indonesia
Duration: 27 Oct 202128 Oct 2021

Publication series

NameProceeding - 2021 2nd International Conference on ICT for Rural Development, IC-ICTRuDev 2021

Conference

Conference2nd International Conference on ICT for Rural Development, IC-ICTRuDev 2021
Country/TerritoryIndonesia
CityVirtual, Online
Period27/10/2128/10/21

Keywords

  • Bibliographies
  • Business
  • Information technology
  • Internet
  • Planning
  • Safety
  • Systematics

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