A qualitative study of islamic bank patronage

Sri Rahayu Hijrah Hati, Tasya Aldiary Dayana

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Islamic bank has experienced a significant growth globally in the last five decades. Unfortunately, the market share in Indonesia, as the Muslim majority country never rise above 5 or 6 percent since the establishment of the first Islamic bank in Indonesia. An understanding of why the Muslim banking customers have not used Islamic bank and prefer to use conventional bank even though the involvement of the Muslim in the riba activity is forbidden in Islam. In-depth interviews were conducted with 15 respondents who have conventional bank account only. This exploratory study found that religiosity becomes one theme that most differentiates the Muslim customers who patron or not patron the Islamic bank.

Original languageEnglish
Title of host publicationProceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020
Subtitle of host publicationSustainable Economic development, Innovation Management, and Global Growth
EditorsKhalid S. Soliman
PublisherInternational Business Information Management Association, IBIMA
Pages4996-4999
Number of pages4
ISBN (Electronic)9780986041990
Publication statusPublished - 1 Jan 2017
Event30th International Business Information Management Association Conference - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth, IBIMA 2017 - Madrid, Spain
Duration: 8 Nov 20179 Nov 2017

Publication series

NameProceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth
Volume2017-January

Conference

Conference30th International Business Information Management Association Conference - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth, IBIMA 2017
CountrySpain
CityMadrid
Period8/11/179/11/17

Keywords

  • Barrier
  • Conventional bank
  • Islamic bank
  • Qualitative
  • Switching Behavior

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