A Cross-Cultural Adaptation of Chatbot Usability Questionnaire (CUQ): Indonesian Version

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Chatbots are a highly developed technology, especially in the current COVID-19 pandemic to apply contactless activities. Unfortunately, most of companies that have been implemented chatbot has failed gained benefit from the chatbot. This shows companies need to evaluate usability of the chatbot. One of specific questionnaire to evaluate usability of chatbot is Chatbot Usability Questionnaire (CUQ). Currently CUQ is only available in English and there is no research that provides CUQ in the Indonesian version. This research focuses on translating CUQ and producing a reliable Indonesian version of CUQ. CUQ needs to be adapted naturally into Indonesian so it can be understood by all types of users. Cross-cultural adaptation approach is used to translate CUQ to Indonesia. The reliability test was run with 100 respondents and resulted in Cronbach's alpha value of 0.749. This value indicated that CUQ is reliable and can be used in chatbot research and evaluation.

Original languageEnglish
Title of host publicationICOIACT 2021 - 4th International Conference on Information and Communications Technology
Subtitle of host publicationThe Role of AI in Health and Social Revolution in Turbulence Era
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages248-251
Number of pages4
ISBN (Electronic)9781665433945
DOIs
Publication statusPublished - 2021
Event4th International Conference on Information and Communications Technology, ICOIACT 2021 - Virtual, Online, Indonesia
Duration: 30 Aug 2021 → …

Publication series

NameICOIACT 2021 - 4th International Conference on Information and Communications Technology: The Role of AI in Health and Social Revolution in Turbulence Era

Conference

Conference4th International Conference on Information and Communications Technology, ICOIACT 2021
Country/TerritoryIndonesia
CityVirtual, Online
Period30/08/21 → …

Keywords

  • Chatbot
  • Chatbot usability questionnaire (CUQ)
  • Usability testing

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