@inproceedings{b1229166bace48e7a4c1c9b4a9e501b6,
title = "5-Star hotel website quality criteria analysis",
abstract = "This research is conducted to identify the dimensions and criteria needed in the implementation of 5-star hotels website based on website quality aspect. This study uses a quantitative approach, by distributing questionnaires to respondents who have booked 5-star hotels through the hotel website. The number of respondents obtained in this study is 152 respondents and data processing are done by Entropy method. This study shown six criterias as a determinant of the quality of 5-star hotel website namely contact availability, complete features, uses a registered hotel logo, display map information, provides complete and detailed information regarding the conference room banquet hall and ensures reservation information undertaken by customers is not known to unauthorized parties.",
keywords = "Entropy, Five star hotel, Hotel website, Website quality",
author = "Friesca Maryto and Handayani, {Putu Wuri} and Pinem, {Ave Adriana} and Fatimah Azzahro",
year = "2018",
month = oct,
day = "1",
doi = "10.1109/IAC.2018.8780564",
language = "English",
series = "Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018",
address = "United States",
note = "3rd International Conference on Informatics and Computing, ICIC 2018 ; Conference date: 17-10-2018 Through 18-10-2018",
}